FAQ
Frequently asked Questions
Our FAQ provides quick answers to the most common questions to help you get the information you need. If you can’t find what you’re looking for, our support team is always ready to assist you further.
You can report issues through our support portal or by contacting us directly via phone or email. We’ll guide you through the process of diagnosing and resolving the problem.
For urgent matters, we offer priority support to resolve critical issues as quickly as possible. You can escalate a case through our support system for immediate attention.
We offer user training sessions, including tutorials and live support, to help you understand how to operate the system and make the most of its features.
Questions about apps?
It offers guidance on optimizing app functionality, resolving issues, and enhancing your user experience.
Questions about saas
DevOps questions focus on automating and streamlining development and operations.
We design and develop our own trading algorithms in-house. Our lead system developer brings extensive experience in algorithmic trading.
Yes, our algorithms are designed to be adaptive and can be continuously refined to respond to evolving market trends and conditions.
We use a variety of programming languages including Python, C++, and R for developing and testing our trading algorithms, depending on the specific requirements of the strategy.
Our algorithms undergo extensive backtesting using historical data, followed by paper trading in live market conditions to evaluate performance before going live.
Our algorithms incorporate various risk management features, including dynamic position adjustments and real-time monitoring, to help manage volatility and reduce potential losses during market swings.
Yes, we offer comprehensive support for our trading systems. Our support team is available to assist with any technical issues, questions, or system maintenance needs.
We offer a range of support services, including troubleshooting, technical assistance, system updates, maintenance, and performance optimization.
Yes, we provide comprehensive user manuals, guides, and documentation to help you understand how to use and maintain the system effectively.
Customized technologies
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